Update, October 10, 2024

Enel X Way USA continues to engage with a third-party firm to manage the closure of the business on October 11, 2024. After further technical evaluation, the firm has entered into an agreement with the current provider to continue to operate the EV charging software in the US and Canada for an extended period. This interim measure will enable the firm to seek a long-term solution for the EV charging platform, with the ultimate goal of maintaining operational continuity for Enel X Way USA customers. While JuiceBox products will continue to operate with software connectivity after October 11, 2024, customer service will not be available during this interim period. The third-party firm will manage claims and communication with stakeholders after October 11, 2024. Please visit the claims information page.

For more information on assets for sale, please visit: www.LiquidAP.com/currentprojects/juicebox. 

Statement of Enel X Way USA, LLC 

After careful consideration, Enel X Way North America has decided to close its electric mobility business in the US and Canada, operated by the local subsidiary of Enel X Way USA, effective October 11, 2024. An experienced third-party firm will be appointed to manage the company’s affairs and ensure that the closure is handled with the utmost care and professionalism. The appointed firm will be responsible for managing the remaining obligations and communicating directly with customers and partners regarding the closure.

This decision is in line with the Enel Group’s strategic approach to e-mobility that pursues further growth by providing bundled offers, including private charging solutions, to its electricity customers as well as by developing public charging infrastructure in countries where it has an electricity retail business. By contrast, Enel North America has no retail electricity customer base and was active in the e-mobility segment only through the sale of charging hardware and software.

Additionally, the dynamics of the EV market in the US have changed quite a lot in the last year and, like many other companies, Enel X Way North America has been impacted by high interest rates which have increased the cost of scaling the charging infrastructure business in a framework of sustained uncertainty where EV sales growth expectations have not been met.

Enel X Way North America understands that its decision has implications for those who had chosen its charging solutions. Inquiries regarding any outstanding matters, including customer accounts, orders, or obligations, can be directed to the claims information page.

North America remains a core geography for the Enel Group, where it will continue to focus investments in utility-scale renewables and demand response.

Here’s what you need to know:

  • Enel X Way USA software will continue to operate for an extended period, with the ultimate goal of maintaining operational continuity for customers.
  • Enel X Way customer support is no longer available, effective immediately. Any Enel X Way related questions and claims should be directed to the claims information page.
  • The decision to close Enel X Way USA, LLC and related impacts do not apply to Enel X Way customers in other countries outside of the U.S. and Canada. 

    For more information, please contact claimsagent@tplc-claims.com.

Stakeholder Q&A 

General

  • How did Enel X Way come to this decision and why?
    • The dynamics of the EV market in the US have changed quite a lot in the last year and, like many other companies, Enel X Way North America has been impacted by high interest rates which have increased the cost of scaling the charging infrastructure business in a framework of sustained uncertainty where EV sales growth expectations have not been met. 
    • This decision is in line with the Enel Group’s strategic approach to e-mobility that pursues further growth by providing bundled offers, including private charging solutions, to its electricity customers as well as by developing public charging infrastructure in countries where it has an electricity retail business. By contrast, Enel North America has no retail electricity customer base and was active in the e-mobility segment only through the sale of charging hardware and software.
  • Are there impacts to any other Enel North America products / services outside of the Enel X Way North America business?
    • With a few exceptions that are being proactively managed, this wind-down does not impact Enel North America products or services outside of the Enel X Way business.
  • What is the legal process? What are the next steps in the process?
    • On October 11, 2024, an experienced third-party firm will be appointed to manage the company’s affairs and ensure that the closure is handled with the utmost care and professionalism. The appointed firm will be responsible for managing the remaining obligations and communicating directly with customers and partners regarding the closure.
  • How do I submit a claim? How long will I have to submit claims? 
  • Who can I contact if I have questions? Is the Enel X Way call center still available?
    • Enel X Way North America customer support is no longer available, effective immediately. Any Enel X Way North America related questions should be directed to the claims information page.

Residential Customers

  • What impact does this have for existing customers? Will JuiceBox chargers still remain operational?  
    • Residential charging hardware will still maintain the physical operating ability to charge vehicles.
    • All Enel X Way North America software functionality, along with associated smart charging features, will remain available for an interim period while a third-party firm seeks a permanent solution
  • Will customers still receive chargers that were recently ordered?  
    • Orders that have not yet been shipped will not be delivered, as Enel X Way USA, LLC has ceased operations.
  • Will the App still remain accessible and operational? 
    • The Enel X Way App and all other Enel e-mobility apps in North America will remain available for an interim period while a third-party firm seeks a permanent solution.  
  • Can I use my product with another provider’s charging software via OCPP? 
    • Only the most recent Enel X Way USA products are OCPP compatible. Consult your product manual to confirm OCPP compatibility. 
  • Who do I contact for service requests? 
    • Enel X Way USA, LLC has ceased operations and will no longer accept service requests. We sincerely apologize for any inconvenience.

Commercial Customers 

  • What does this mean for the chargers on my property? 
    • Commercial charging solutions, including the JuiceBox Pro, JuiceStand Pro, JuicePedestal, and JuicePump, will remain available for an interim period while a third-party firm seeks a permanent solution. 
  • Will I receive the chargers that I recently ordered? 
    • Orders that have not yet been shipped will not be delivered, as Enel X Way USA, LLC has ceased operation.
  • Can I receive operations & maintenance support for my chargers from a third party? 

Utility Customers 

  • What does this mean for our residential charging program? 
    • Residential charging hardware will still maintain the physical operating ability to charge vehicles. Software functionality, along with associated charging features like utility program participation, will remain available for an interim period while a third-party firm seeks a permanent solution.

Resellers & E-Store Partners 

  • Can I return my inventory for a refund? 

Auto Manufacturer Partners 

  • What does this mean for owners of our vehicles who received an Enel X Way USA charger? 
    • Residential charging hardware will still maintain the physical operating ability to charge vehicles. Software functionality, along with associated charging features like utility program participation, will remain available for an interim period while a third-party firm seeks a permanent solution.
  • Can I return my inventory for a refund?