UPDATE: November 27, 2024

We are pleased to share that VoltiE Group Inc. has been engaged to provide a path forward through brand stewardship and end-user support for the Enel X Way North America EV charging network. This transition follows the closure of Enel X Way USA on October 11, 2024, ensuring continued support for JuiceBox products and the broader EV charging platform.

VoltiE Group Inc. is facilitating network ownership to maintain functionality for JuiceBox devices and remains dedicated to supporting the existing JuiceBox product community. Additionally, VoltiE will soon introduce a product and feature roadmap informed by both public feedback and internal innovations.

Customer Support Information:

Inquiries related to the closure of Enel X Way USA will no longer be addressed. Moving forward, VoltiE Group will prioritize answering inquiries related to the overall EV market, the VoltiE Group company, or the VoltiE Group product and feature roadmap.

VoltiE Group Inc. remains committed to supporting the EV community through its network ownership efforts, product roadmaps, and contributions to the long-term sustainability of EV charging infrastructure across North America.

For the latest updates, stay connected with VoltiE Group Inc.:

Update, October 10, 2024

Statement of Enel X Way USA, LLC 

This decision is in line with the Enel Group’s strategic approach to e-mobility that pursues further growth by providing bundled offers, including private charging solutions, to its electricity customers as well as by developing public charging infrastructure in countries where it has an electricity retail business. By contrast, Enel North America has no retail electricity customer base and was active in the e-mobility segment only through the sale of charging hardware and software.

Additionally, the dynamics of the EV market in the US have changed quite a lot in the last year and, like many other companies, Enel X Way North America has been impacted by high interest rates which have increased the cost of scaling the charging infrastructure business in a framework of sustained uncertainty where EV sales growth expectations have not been met.

  • Enel X Way USA software will continue to operate for an extended period, with the ultimate goal of maintaining operational continuity for customers.
  • Enel X Way customer support is no longer available, effective immediately. Any Enel X Way related questions and claims should be directed to the claims information page.
  • The decision to close Enel X Way USA, LLC and related impacts do not apply to Enel X Way customers in other countries outside of the U.S. and Canada. 

    For more information, please contact claimsagent@tplc-claims.com.

Stakeholder Q&A 

General

  • How did Enel X Way come to this decision and why?
    • The dynamics of the EV market in the US have changed quite a lot in the last year and, like many other companies, Enel X Way North America has been impacted by high interest rates which have increased the cost of scaling the charging infrastructure business in a framework of sustained uncertainty where EV sales growth expectations have not been met. 
    • This decision is in line with the Enel Group’s strategic approach to e-mobility that pursues further growth by providing bundled offers, including private charging solutions, to its electricity customers as well as by developing public charging infrastructure in countries where it has an electricity retail business. By contrast, Enel North America has no retail electricity customer base and was active in the e-mobility segment only through the sale of charging hardware and software.
  • Are there impacts to any other Enel North America products / services outside of the Enel X Way North America business?
    • With a few exceptions that are being proactively managed, this wind-down does not impact Enel North America products or services outside of the Enel X Way business.
  • What is the legal process? What are the next steps in the process?
    • On October 11, 2024, an experienced third-party firm will be appointed to manage the company’s affairs and ensure that the closure is handled with the utmost care and professionalism. The appointed firm will be responsible for managing the remaining obligations and communicating directly with customers and partners regarding the closure.
  • How do I submit a claim? How long will I have to submit claims? 
  • Who can I contact if I have questions? Is the Enel X Way call center still available?
    • Enel X Way North America customer support is no longer available, effective immediately. Any Enel X Way North America related questions should be directed to the claims information page.

Residential Customers

  • What impact does this have for existing customers? Will JuiceBox chargers still remain operational?  
    • Residential charging hardware will still maintain the physical operating ability to charge vehicles.
    • All Enel X Way North America software functionality, along with associated smart charging features, will remain available for an interim period while a third-party firm seeks a permanent solution
  • Will customers still receive chargers that were recently ordered?  
    • Orders that have not yet been shipped will not be delivered, as Enel X Way USA, LLC has ceased operations.
  • Will the App still remain accessible and operational? 
    • The Enel X Way App and all other Enel e-mobility apps in North America will remain available for an interim period while a third-party firm seeks a permanent solution.  
  • Can I use my product with another provider’s charging software via OCPP? 
    • Only the most recent Enel X Way USA products are OCPP compatible. Consult your product manual to confirm OCPP compatibility. 
  • Who do I contact for service requests? 
    • Enel X Way USA, LLC has ceased operations and will no longer accept service requests. We sincerely apologize for any inconvenience.

Commercial Customers 

  • What does this mean for the chargers on my property? 
    • Commercial charging solutions, including the JuiceBox Pro, JuiceStand Pro, JuicePedestal, and JuicePump, will remain available for an interim period while a third-party firm seeks a permanent solution. 
  • Will I receive the chargers that I recently ordered? 
    • Orders that have not yet been shipped will not be delivered, as Enel X Way USA, LLC has ceased operation.
  • Can I receive operations & maintenance support for my chargers from a third party? 

Utility Customers 

  • What does this mean for our residential charging program? 
    • Residential charging hardware will still maintain the physical operating ability to charge vehicles. Software functionality, along with associated charging features like utility program participation, will remain available for an interim period while a third-party firm seeks a permanent solution.

Resellers & E-Store Partners 

  • Can I return my inventory for a refund? 

Auto Manufacturer Partners 

  • What does this mean for owners of our vehicles who received an Enel X Way USA charger? 
    • Residential charging hardware will still maintain the physical operating ability to charge vehicles. Software functionality, along with associated charging features like utility program participation, will remain available for an interim period while a third-party firm seeks a permanent solution.
  • Can I return my inventory for a refund?